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I am having trouble logging in or registering. Who should I contact?
What should I do if I am having trouble viewing the event stream?
Will the videos be available after the event?
Does this event replace Progress Exchange?
What type of hardware and software do I need to participate?
Will there be similar events like this again?
How do I submit questions for the open Q&A session at the end of each day?
How do I ask questions of the presenters during each presentation?
Can I test my connectivity & browser compatibility before registering for the event?
What do I do if I forget my password?
My credit card is getting rejected for some reason. But I know it’s good so what’s the problem?
When I choose the "Larger Window" button I am logged out? |
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I am having trouble logging in or registering. Who should I contact?
Please call us here at BravePoint. One of our event coordinators will be happy to assist you. 1 (770) 449-9696
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What should I do if I am having trouble viewing the event stream?
First ensure that you have the latest version of the Adobe Flash Player installed. Download Flash Player 10
If you are not able to see the video or get a message "* You have been banned", you have to adjust the Flash Player settings to allow storing third-party web content on your computer. Normally this should not be a problem, but if you have restricted storing of content this will cause problems.
To resolve the problem, open the Adobe Flash Player Settings Manager by right clicking in the Flash video window on the e-confernce stream page and select "Settings". Either ensure that "Allow third-party Flash content to store data on your computer" is checked, or leave it un-checked if you prefer and add *.streamapi.com as an exception to the rule. If the *.streamapi.com exception does not clear up the issue the try adding a *.stickam.com exception in addition.
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Will the videos be available after the event?
Yes, they will be made available to attendees shortly after the conference. You will use the same credentials to view the recordings as you use to view the broadcast.
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Does this event replace Progress Exchange?
No. This event is more like the very technical regional user conferences that used to happen annually in Ohio.
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What type of hardware and software do I need to participate?
You need a PC capable of streaming flash video (much like Youtube or Hulu.) Your audio and video will come through the stream.
Download the latest Adobe Flash Player.
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Will there be similar events like this again?
Hopefully, assuming this one is well received.
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How do I submit questions for the open Q&A session at the end of each day?
There will be an email address announced that morning for questions of the Q&A panel.
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How do I ask questions of the presenters during each presentation?
There will be a live chat stream made available to attendees. Your login will allow you to post questions, observations and compliments in the chat area.
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Can I test my connectivity & browser compatibility before registering for the event?
We will be announcing a test page around 1 June. In the meantime if you can successfully stream video from www.stickcam.com you should be fine.
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What do I do if I forget my password?
Registrations are being managed via the BravePoint training registration system. The site includes utilities for recovering and changing your password.
Click "Forgot Password?" at https://www.bravepoint.com/scripts/train2/login.html.
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Do I have to use a credit card to pay for the event?
Yes.
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My credit card is getting rejected for some reason. But I know it’s good so what’s the problem?
The most common credit card rejection we encounter is improperly formatted postal codes. Make sure you adhere to the proper format. For example, Canadian postal codes have a space between the first three and last three characters (i.e. xxx xxx).
If you have problems, send an email to help@bravepoint.tv.
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When I choose "Larger window" I end up logged out?
The "Larger window" button logs you out of your current session and opens (ie: pops-up) a new window. If you have a pop-up blocker enabled, the logout works, but the new window doesn't open. This leaves you logged out.
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